Hemp Oil Product Shipping Policy in Illinois
Our return policy is quite flexible. We may return and give a full refund for most new unopened items within 30 days of delivery. Of course, we will also pay the return shipping cost if it was due to our error. For example, we will refund and reimburse your shipping cost if you received an incorrect or defective item.
We typically process your refund within four weeks of giving your package to the return shipper, so expect to receive your refund within this period. Nevertheless, be assured that we also do our best to ensure that you receive the refund earlier. Be informed that the transit time for us to receive your return from the shipper is estimated at 5-10 business days whereas the processing time is 3-5 days. It will also take roughly 5-10 business days for your bank to process our refund request.
To return an item, you simply need to log into your account and view the order using the ‘Complete Order’ link under the My Account menu and click the Return Item(s) button. Once we receive and process the returned item, we will notify you through email.
We can ship to any address in the world. However, take note that there are restrictions on some products; hence they cannot be shipped to international destinations.
Your shipping and delivery dates depend significantly on both the availability of your items and the shipping options you chose. Your shipping date may, however, appear on the shipping quotes page depending on your chosen shipping provider.
Note that the shipping fees for many of our items are weight-based. Of course, the weight of any item can be found on its detail page. Bear in mind that all weights are rounded up to the next full pound to reflect the policies of the shipping companies we work with.